NSPL – Privacy Policy

Last Updated: January 1, 2025

1. Introduction

This Privacy Policy describes how Nainji Supermarket Private Limited (“NSPL,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website located at www.nainji.in (the “Website”). We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, such as when you:

• Create an account: We collect your name, email address, phone number, and password.
• Place an order: We collect your billing address, shipping address, and payment information.
• Contact customer support: We collect your name, email address, and the content of your communication.
• Subscribe to our newsletter or marketing communications: We collect your email address.
• Participate in surveys or promotions: We may collect your name, contact information, and survey responses.

2.2 Information We Collect Automatically

When you use the Website, we automatically collect certain information about your device and usage, including:

• Log information: We collect information about your interactions with the Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times.
• Device information: We collect information about the device you use to access the Website, including the device model, operating system, and unique device identifiers.
• Cookies and similar technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on the Website. You can manage your cookie preferences through your browser settings.

2.3 Information from Other Sources

We may also receive information about you from other sources, such as third-party service providers (e.g., payment processors, shipping carriers) and publicly available sources.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing and fulfilling orders: Processing your orders, shipping products, and providing customer support.
• Managing your account: Creating and managing your account, providing access to account features, and communicating with you about your account.
• Improving the Website: Analyzing website usage, identifying trends, and improving the functionality and user experience of the Website.
• Marketing and advertising: Sending you newsletters, promotional offers, and other marketing communications, where permitted by law. You can opt out of receiving marketing communications at any time.
• Personalizing your experience: Tailoring the content and offers you see on the Website based on your preferences and browsing history.
• Legal compliance: Complying with applicable laws and regulations.
• Fraud prevention: Detecting and preventing fraudulent activity.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analytics, and marketing.
• Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Your Rights

You may have certain rights regarding your personal information, depending on your location and applicable law, including the right to:

• Access your information: Request access to the personal information we hold about you.
• Correct your information: Request correction of any inaccurate or incomplete personal information.
• Delete your information: Request deletion of your personal information.
• Object to processing: Object to the processing of your personal information based on legitimate interests.
• Restrict processing: Request restriction of the processing of your personal information.
• Data portability: Request a copy of your personal information in a portable format.

To exercise these rights, please contact us at support@nainji.in.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Website and encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@nainji.in.